EXCHANGE & RETURNS
We do not exchange , Returns are subject to a 15% restocking fee in addition to both outbound and return freight costs.. *The outbound freight is freight that tshirt ideal pays to have the order shipped to you. Anytime a product or entire order is returned, we recoup the paid freight. This amount is prorated only for the pieces being returned and based on the reason. Altered or washed garments are not returnable. Shipping and handling charges are not refundable. Returns must be authorized by TSHIRTIDEAL.CA. Returns without a RA # will be refused. Claims must be made within 14days from receipt. Items must be sent Freight Pre-Paid. Please allow up to 10 to 20 business days for credits to be processed.
- Exchange of the items purchased from tshirtideal.com shall be allowed within 14 days from the date of delivery, provided the merchandise is in its original and saleable condition with original invoice.
- We do not return or exchange Gift Vouchers, Gift Cards, Undergarments, Altered Garments, for hygiene and other reasons.
- Exchanges of any item will be extended only if returned in original and sealed pack condition.
- In the unlikely event you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, in its original packaging and tags. Any defective merchandise, can be highlighted within the warranty period as specified for the item.
- Merchandise bought during sale will be exchanged within the same sale period only.
- Orders, once entered into the system, cannot be changed. This means, we cannot add to orders already entered; a new order will need to be placed. Cancelled orders will be subject to a 15% restocking fee.
- It is the consignee’s and/or buyer’s responsibility to inspect the merchandise upon reception, in order to declare any defect, and to confirm receiving the correct style, size, colour or quantity, before altering the merchandise. While Tshirt ideal is making all effort to assure the quality and the accuracy of each product sent,Tshirt ideal will not accept any responsibility of any altered defective or incorrect merchandise. No return will be accepted on altered merchandise.
- You may call tshirtideal.com customer care on 1800-969-8818 (10:00 am - 15:00 pm sat, sun holiday off) and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible.
- Any returns/exchanges at tshirtideal.com, or through courier, must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.
- Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at 1800-969-8818 (10:00 am - 15:00 pm sat, sun holiday off), mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- If you request a return/exchange through courier collection, at the time of collecting the merchandise, you will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice for future reference, before handing over the return merchandise and original sales invoice to the courier. We will send the original invoice back to you through courier, after processing your return/exchange request.
- Exchanges through courier collection shall only be done, for items with exactly the same price as the item being returned. Please indicate clearly the replacement item requested and our Customer Care Associate will check and confirm if the item is available in stock and whether the exchange can be made.
- Any refund against a return request made to tshirtideal.com customer support, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.
- After the merchandise is received by tshirtideal.com, and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 5 working days of receipt of the merchandise.
- Refunds of payments charged to the Cardholder's credit card will only be credited back to the Cardholder's credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank. In the case of nationalized banks, a delay can be expected for the refund to be visible in the account.
- Refunds of payments made via Cash on Delivery will be done by online transfers. An email form will be sent to the customer requesting to enter bank account details. If account details are not received within 7 days, then refund will be provided in the form of a cheque. The refund cheque will be dispatched to the billing address within 7-10 working days.
ORDERS CHANGES AND CANCELLATIONS